Customer Support
We’re here. Let’s get you sorted.
Email support — fastest path to a solution.
Need to talk? Call us.
Send us a note and we’ll come back to you ready to help — with your system details already in hand.
24/7
Our support team fields calls around the clock. If you reach voicemail, leave a message — we get back to you fast.
Help us help you faster.
Whether you’re emailing or calling, have these handy:
- Your gimbal model and serial number
- A brief description of the issue
- Any video or photos of the problem if relevant
Prefer to tackle it yourself?
Our operators tend to be hands-on — and our support library is built for people who like to understand what’s happening and fix it. From first unboxing to advanced maintenance, we’ve got you covered.
Quick Start videos
New to your GSS system? Walk through unpacking, setup, and first operation with our step-by-step video guides.
Maintenance & troubleshooting videos
Covering routine maintenance topics — including elevation backlash adjustment and other field procedures — for operators who keep their systems in top shape.
Spec sheets & documentation
Download technical specifications and product documentation for your GSS or Cineflex system.